| # | Organisation Name | Industries | Headquarter | Description | Founded Year | Company Type | Num of Employees |
|---|---|---|---|---|---|---|---|
1 | - | Melbourne, Victoria | A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe CX designs and deploys solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.
With over 18,000 staff across five countries, Probe CX is a market-leading digital transformation practice that specialises in process simplification, user experience design, customer journey mapping, workforce optimisation, data analytics, customer sentiment analysis, digital deployment and automation. | 1979 | Privately Held | 3 089 | |
2 | Information Technology | Richmond | We are the leading provider of specialist workforce optimisation, organisational flow improvement, corporate governance, risk & compliance software focused on helping our customers manage large, multi-skilled workforces in complex, fast changing environments. Over 700 public and private sector organisations globally choose Allocate for our deep market expertise underpinned by proven technology.
Health & Care
Allocate HealthSuite combined with our unparalleled healthcare knowledge is helping health and care organisations globally address the complex challenges of delivering high quality care, safely and efficiently through our proven and innovative workforce, patient flow and assurance software solutions.
Follow this link to find out more about Allocate’s solutions for health and care: http://www.allocatesoftware.co.uk | 1991 | Public Company | 540 | |
3 | - | Sydney, NSW | At Smartgroup, we partner with Australian employers to simplify salary packaging, novated leasing, fleet management, share plan administration and payroll services. We also help hospitals become more efficient through workforce optimisation.
With our comprehensive offering, we’ll develop a program that delivers to your organisational goals; while our dedicated customer support teams will ensure your people are engaged with the program and are making the most of the benefits on offer.
Since 2001, Smartgroup has grown to become one of Australia’s leading and most awarded providers of employee management services, recognised for our innovation and customer centric approach. Our strong network and broad reach sets Smartgroup apart and has established our reputation as a trusted partner to employers.
Find out why Smartgroup is trusted everyday by over 2,300 organisation by visiting www.smartgroup.com.au | - | Public Company | 511 | |
4 | Information Technology | Dunston, Staffordshire | eg solutions is an enterprise workforce optimisation software company, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Our software is now used by leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities both in the cloud and on-premise.
Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales.
Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.
Clients include: The Co-operative Financial Services, Nationwide, Aviva, Legal & General, RWE npower, LV. | 1988 | Privately Held | 217 | |
5 | Human Resources | Chester, Cheshire | MBA is a leading provider of flexible RPO solutions. Working with internationally recognised brands has earned us a reputation for outstanding service delivery, exceptional talent management, innovative acquisition strategies and significant workforce optimisation.
Your Brand
We provide powerful RPO solutions that work in affinity with your brand.
Your Values
Your values and vision lie at the heart of our targeted campaigns and strategies.
Your People
We find the right talent to drive the success of your organisation.
Our Expertise
As a results-driven organisation, we continually innovate to deliver long-term value.
Clients
MBA offers a unique recruitment proposition and a valuable partnership. By working in affinity with your brand and values, we find the best talent for your organisation. Find out how we strengthen business performance whilst reducing the cost and time to hire.
Candidates
We provide the very highest level of candidate care, helping you to find your ideal role with job satisfaction guaranteed. We want you to excel, which is why we match your skills and expertise to a role that provides career prosperity.
MBA is an Ignata business, a talent solutions consultancy that is always forward-thinking, never complacent, we give our clients the confidence to make great recruitment decisions and gain a competitive edge. It’s said that the great innovator, Thomas Edison, had a sign on his laboratory wall which read ‘there’s a way to do it better – find it.’ This constant quest for improvement defines Ignata perfectly.
We offer so much more than recruitment: a full suite of talent services along with a consultative approach ensure our expertise is focused where your business needs it most. We want to be the consultancy of choice for any business with our clients at the heart of everything we do and our investment in new expertise, technology and markets will make it a reality.
We’re proud of our reputation: finding perfect solutions for clients, with a ‘whatever it takes’ attitude and approach, even if it means challenging the industry’s status quo. | 2007 | Privately Held | 97 | |
6 | Information Technology | London, England | Satalia applies the latest technologies to build enterprise AI systems, solving industries' hardest efficiency problems. Work includes route optimisation for Tesco, workforce optimisation for PwC, demand forecasting for DFS, and box size optimisation for DS Smith. | 2008 | Privately Held | 92 | |
7 | Management Consulting | Acton, ACT | At Collagis, our goal is to optimise workforce and organisational effectiveness.
We deliver a holistic range of service and experience offerings to drive sustainable and effective transformational change.
Our services include strategic business advice, engagement & workforce optimisation, program and change, capability and resourcing.
People are at the heart of what we do. Our philosophy seeks to empower, engage and energise individuals and teams to operate at peak performance. We believe developing thriving individuals is the best way to create effective
and efficient workforces and organisations. | 2016 | Privately Held | 17 | |
8 | Management Consulting | Canberra | Smarterknowledge innovates using data driven tools and evidence-based approaches. Our clients are empowered with knowledge so they can confidently tell the story of how they impact their customers and communities and make informed decisions about the future.
We believe everything can be measured, every piece of data tells a story, and every problem has a solution. This drives what we do and how we do it.
Our values, skills and expertise are at the intersection of data and communication. We work across public and private sectors with clients including:
•Department of Defence
•Department of Finance
•Services Australia
•Australian National University
•Charles Sturt University
•Federation University
•Massey University (New Zealand)
•McMaster University (Canada)
Our specialties and services include:
•Management consulting
•Strategic planning
•Performance measurement
•Data analysis
•Data insights
•Location based analysis
•Impact measurement
•Benefits management
•Business improvement
•Community engagement
•Business transformation
•Strategic communication
•Coaching
•Internal communication
•Business intelligence
•Process improvement
•Workforce optimisation
•Reginal impact
•Value creation
•Knowledge management
•Behavioural economics
•Systems thinking
•Decision making | 2004 | Privately Held | 10 | |
9 | Information Technology | Sero partners with businesses to deliver world class levels of service by delivering cutting edge contact centre solutions that your customers can use anyplace, anywhere, anytime. As a supplier of leading interaction management, workforce optimisation and back office bespoke solutions, our aim is to help you improve the customer experience by working with you to implement the right solutions for your business.
Through our partnerships with Aspect Software and Microsoft, we break down the workflow and
communication barriers so that you can focus on what’s really important – letting your customers talk to you through the channels that suit you best, whether that’s voice or data.
To find out more about how we can improve your customer experience, please visit us at sero.co.za
Sero. Connecting Your World. | 1994 | Privately Held | 7 | ||
10 | Software | Melbourne, Victoria | nimbus is a true cloud offering built around four key customer pillars:
Cloud - Compliance - Remote Work - Human Optimisation.
With compliance at our heart, we deliver Workforce Optimisation and Business Continuity solutions to ensure our proven patent process enables businesses to be confident they have the best security, compliance and employee management system available.
Through our mission to create a "live anywhere, work everywhere" world, we are at the forefront of re-imagining the workforce and how business is done.
https://www.nimbus.cloud/ | 2015 | Privately Held | 41 |
Workforce Optimisation
Summary
- 25 Companies
- 0 Patents
- 2 Use Cases
- 3 Case Studies
- 2 Science Papers
- $11 174 812 Total Funding
Companies
Assignees
Science
Data limited by 2021
Top 10 cited papers
| # | Paper Title | Paper Abstract | Authors | Fields of Study | Year | Citation Count |
|---|---|---|---|---|---|---|
1 | Many-Objective Genetic Type-2 Fuzzy Logic Based Workforce Optimisation Strategies for Large Scale Organisational Design | Workforce optimisation aims to maximise the productivity of a workforce and is a crucial practice for large organisations. The more effective these workforce optimisation strategies are, the better placed the organisation is to meet their objectives. Usually, the focus of workforce optimisation is scheduling, routing and planning. These strategies are particularly relevant to organisations with large mobile workforces, such as utility companies. There has been much research focused on these areas. One aspect of workforce optimisation that gets overlooked is organisational design.
Organisational design aims to maximise the potential utilisation of all resources while minimising costs. If done correctly, other systems (scheduling, routing and planning) will be more effective.
This thesis looks at organisational design, from geographical structures and team structures to skilling and resource management. A many-objective optimisation system to tackle large-scale optimisation problems will be presented. The system will employ interval type-2 fuzzy logic to handle the uncertainties with the real-world data, such as travel times and task completion times.
The proposed system was developed with data from British Telecom (BT) and was deployed within the organisation. The techniques presented at the end of this thesis led to a very significant improvement over the standard NSGA-II algorithm by 31.07% with a P-Value of 1.86-10.
The system has delivered an increase in productivity in BT of 0.5%, saving an estimated £1million a year, cut fuel consumption by 2.9%, resulting in an additional saving of over £200k a year. Due to less fuel consumption Carbon Dioxide (CO2) emissions have been reduced by 2,500 metric tonnes.
Furthermore, a report by the United Kingdom’s (UK’s) Department of Transport found that for every billion vehicle miles travelled, there were 15,409 serious injuries or deaths. The system saved an estimated 7.7 million miles, equating to preventing more than 115 serious casualties and fatalities. | Business, Computer Science | 2018 | 0 | |
2 | Maximising profitability of quaternary sector organisations through workforce optimisation | The purpose of this paper is to develop a workforce optimisation model that maximises the profitability of a knowledge-based service organisation in the quaternary sector.,An optimisation model that allocates resources from different skillsets and seniority to projects that are delivered from several geographies has been developed in this paper. With the objective of maximising the profitability of a pipeline of projects, the model selects which projects to accept and which not to and indicates how many resources to hire for (or layoff from) each skillset-seniority-geography combination.,The paper discusses the model and its scalable nature. Through hypothetical scenarios, it is shown that the model, using a simple non-linear algorithm, converges to optimal solutions.,The model depends on inputs that are exogenously supplied by the organisation. The applicability of the outcome is dependent on them. However, on the other hand, it allows for the alignment of the outcomes with the strategic objective of the organisation.,The paper discusses the multi-dimensional nature of effective human resource allocation problem. It not only maximises profitability but also allows organisations to strategically screen projects. With proper calibration and minor modifications, the model may be used to allocate resources across the knowledge-based industry.,The paper integrates the demand and supply-side problems of workforce allocation to projects in a novel way to form a tractable model that is pragmatic and applicable. | Business, Computer Science | 2020 | 0 |
Top 10 cited authors
| # | Author | Papers count | Citation Count |
|---|---|---|---|
1 | 1 | 85 | |
2 | 1 | 85 | |
3 | 1 | 85 | |
4 | 2 | 9 | |
5 | 2 | 9 | |
6 | 1 | 8 | |
7 | 1 | 8 | |
8 | 1 | 8 | |
9 | 1 | 4 | |
10 | 1 | 3 |
Science papers by Year
Clinical Trials
- Researches Count 0
- Ongoing Studies 0
- Total Enrollment
Use Cases
| # | Topic | Paper Title | Year | Fields of study | Citations | Use Case | Authors |
|---|---|---|---|---|---|---|---|
1 | Workforce Optimisation | Workforce optimisation for improving customer experience in urban transportation using heuristic mathematical model | 2021 | Business, Computer Science | 0 | improving customer experience in urban transportation using heuristic mathematical model | |
2 | Workforce Optimisation | A Weighted Goal Programming Model for Maintenance Workforce Optimisation for a Process Industry | 2017 | Business, Computer Science | 4 | a process industry |
Case Studies
| # | Title | Description | Year | Source Ranking | |
|---|---|---|---|---|---|
1 | Case Study: Optimising the mobile workforce behind London's ... | Nov 8, 2013 — Since its introduction, the scheme has grown in scale from 5,700 to 9,000 bikes and from 315 to 570 docking stations, with over 20 million ... | no | 2013 | |
2 | Chiyoda optimises construction workforce and site management | Read the complete case study to learn how Hexagon's M.App Enterprise platform helped Chiyoda achieve higher performance and other benefits. First Name. | no | ||
3 | NBFC optimises workforce management with cloud-based tool ... | U74899DL1995PLC066685 | Tata Teleservices (Maharashtra) Ltd. | Registered Office Address: D-26, TTC Industrial Area, MIDC Sanpada, P.O. Turbhe, ... | yes |
Experts
| # | Name | Description | Followers | Following | Location |
|---|---|---|---|---|---|
1 | eg solutions | Enterprise Workforce Optimisation for Back Office: guaranteed improvements in #efficiency, #customerservice & #compliance. Transform your #OperationsManagement! | 2 275 | 2 078 | Staffordshire, UK |
2 | Business Systems | 30 years helping organisations get more from call recording and workforce optimisation technology. Follow us for news, tips and independent advice. | 911 | 609 | Isleworth |
3 | Stockdale Paradox | Civil Eng. & Project Manager, PMP, PRINCE2 Practitioner, MCIPS, MUIPE, REng, MSc EEPM(UK), Senior Workforce Optimisation Manager at Elite Technical Services. | 181 | 305 | Hell, MI |
4 | Aspect Australia | A global leader in customer contact management and workforce optimisation #auaspect | 150 | 474 | Australia |