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Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management solutions including sales, customer care, technical support and back office for Fortune 1000 companies. Stream is the provider of choice to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, healthcare and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of 40,000+ employees in 57 service centers in 22 countries supporting 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for our clients. To learn more about us and our complete service offering, please visit us at www.stream.com. Find us on Twitter: @streamglobalser, @jobsatstream and Facebook: facebook.com/streamglobalservices.
Durban, KwaZulu Natal
CCI is Africa’s leading international and domestic business process outsourcer or BPO, providing outsourced customer contact services for clients all over the world. From our state-of-the-art call centre’s our teams provide BPO services to domestic & international clients that include sales, customer service, webchat, Level 1 & 2 technical support, collections, retention, translation and blended multi-channel contact centre engagement. We work with clients to improve core KPI’s which range from CSAT, NPS, Conversion & Retention rates, First Call Resolution (FCR) & AHT. CCI supports some of the world’s leading brands, in mobile, fixed line, broadband, technology, telecommunications, media, energy, utilities, insurance, retail, e-commerce , travel & leisure & financial services. CCI have service delivery centers in Durban & Johannesburg in South Africa & multiple sites in Nairobi Kenya. Mark Chana is the Managing Director of CCI South Africa, and he is also Chief Operating Officer of CCI Global.
ANOVO provides after-sales support solutions for high-tech products – from their sale through to ownership and disposal. Our 20 years of experience with leading operators, manufacturers and retailers enables ANOVO to deliver innovative and effective solutions for a wide range of technology products ranging from mobile phones, laptops, set top boxes, GPS devices and gadgets. Why are we important for the world? ANOVO is a leading European and Latin American provider of best-in-class solutions delivered by a dedicated, highly specialised team and supported by cutting-edge technology. The solutions offer a complete repair and refurbishment process including eco-friendly disposal, technical support and regeneration processes that extend the lifecycle of electronic devices. Through continuous process improvements ANOVO has developed best practices to add value to its customers’ business by helping them increase cash flow, raise customer satisfaction, and improve process efficiency. If you are interested in more information about individual end-solutions, please visit our website: www.anovo.com
Marketing and Advertising
MediaMint drives EPIC performance for publishers, agencies, and technology platform clients looking to scale. Clients benefit from leveraging our full-service digital marketing and technology operations expertise to capture value across business-critical functions. We work as an extension of your team to execute the day-to-day activities across Ad Operations, Creative Production, Technical Support, Data Analytics, Customer Experience, Billing Operations, and more. MediaMint takes a data and metrics-driven approach to performance management and continuous improvement that delivers EPIC results. #BeEPIC with MediaMint
San Marcos, TX
teleNetwork is a leading provider of outsourced customer service, technical support, and sales enablement solutions for technology products and services. teleNetwork helps some of the largest and most successful companies in telecommunications, web hosting, cloud computing, managed services, OEM, and technology design and implement highly successful customer care strategies. Using a 100% U.S. based workforce, teleNetwork employees provide support and care to consumers, SMB, and enterprise customers. teleNetwork services have helped clients improve their customer experience, reduce operational costs, decrease churn, and improve customer satisfaction.
Casablanca, Grand Casablanca
Created in may 25, 2005. Total Call is 100% owned by Iliad (FREE) Group, third largest ISP in France. Total Call operates à 1000 seats facilities, located in Casablanca. We provide a multi-channel services; costumer acquisition, customer care, Back-office, Help-desk, Technical support, logistics, debt collection. Channels : Phone, Email, Fax, Mail, Chat
For over 15 years, Gexel aims at developing strategic partnerships and collaborations with its clients. Our consultative approach is based on analyzing and understanding not only your business needs but also those of your clients. We use our expertise and the feedback collected from our agents to continuously improve our services. We are the client experience specialists. Whether it is for inbound calls (customer service and technical support), outbound calls (sales) or consulting services, our French and/or English services will be adapted to your needs while helping you achieve your goals. Furthermore, through our eMerge platform – a cost-effective, automated solution that allows you to instantly reach a targeted group of people and treat responses in real time in a flexible and efficient way – we offer you to communicate through several media such as: residential or mobile phone, text message or email. We customize our approach to suit your business model.
Kansas City, Missouri
Connect with USA 800, the largest employee owned Contact Center BPO in the United States. Our mission is to make every contact count - recognizing that every customer interaction is an opportunity to grow our client’s business while creating a more loyal customer relationship. Being employee-owned, we care about success. Yours and ours. With over 40 years experience in managing customer care, sales, and technical support calls, we have been able to demonstrate higher than average results, both top and bottom line, for a multitude of leading companies across a variety of industries. For us, it means double-digit growth year after year. So peruse our site to learn more about our call center services and how we can help your company achieve the same level of success.
Colorado Springs, CO
In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. We do this by: • Facilitating collaboration and networking • Hosting acclaimed conferences and events • Producing renowned publications and research • Certifying and training thousands of professionals each year
MMS Maritime (India) Pvt. Ltd was established in 2001 to support the MMS Group in Japan for employing high quality Indian senior personnel and to maintain a dedicated pool of seafarers for tanker operations. It was the second recruiting agency in India to be launched with full Japanese capital. MMS Maritime (India) Pvt Ltd came into being in October 2001. In November, 2007, it was further renamed as “MMS Maritime India Pvt. Ltd. as it was transformed into a “Technical Support Center” along with being a manning company. The same year, we also opened our office in New Delhi for better penetration and recruit capable seafarers from the northern part of the country and made our reach beyond Mumbai. There were 9 tank vessels and a bare handful of officers when MMSI started its operations. It was those officers who have exhibited their loyalty towards the company over the previous establishment and entirely supported the company in building up its system. These officers have been the backbone of our company and we at MMSI express our heartfelt gratitude to those who have been with the company since then. We have over 50 years of experience, with over 10 years in shipping industry recruitment and training. We therefore have a clear understanding of the industry and the technological and regulatory environment in which we operate.