Journey Management

Public transportation represents a higher danger of safety and security as there happen to be more travellers in a single vehicle. In Malaysia, bus accident is the highest that occurred to death. Internet of Things (IoT) has expanded the utilization of 4IR for investigation and research. A 4IR mobile technology app for express bus safety and security system in Malaysia for bus user is suggested and required. It is important to identify the main factors that can be collected via the mobile app before the app is developed. Passenger perception on the used and relevancy of using information technology (IT) tools to increase their safety perception is also required. This information will give the developer an insight on the app usability. In this paper, observation from passengers regarded safety and security factors are gathered and investigated by utilizing the IT and non-IT related issue. From the survey, majority respondent agree with all seven IT related issues (at least 70%) and all eight non-IT related issues (at least 80%). This is important to understand the mobile user perceptions and provides safety to the passengers. From these factors, we proposed a conceptual framework for express bus safety journey management system to be developed in the future. Future speculation by enhancing existing express transport arrangement with varies variable information, for example, waiting time, unwavering quality and travel time. This information can positively affect the nature of express transport administrations. Gathered information is stored in the cloud. The express bus management can collect the information from the cloud to enhance safety and security of bus express.

Land transport management remains a significant HSE challenge for any organization involved in energy industry operations. With many remote operational locations and involvement of land transport contractors, achieving sustainable driving performance improvement is reliant on consistent implementation of robust journey management practices. This paper discusses an innovative journey management system app, which provides an intelligent and effective solution incorporating quality control assurance and optimization processes while providing the convenience of digital mobility. The features of this HSE digitally enabled solution include the use of a progressive web app (PWA)and artificial intelligence (AI) engine developed by in-house resources. The PWA was used to develop a user-friendly interface in seven different languages. AI and an interactive drag and drop map feature were introduced to reduce human error in workflow checks and provide functional flexibility. The solution provides corporate and personnel data security for any mobile user, whether internal to the company or contractors. Other incorporated features include an intelligent driver inactivity identifier and a simple to use pre-departure vehicle safety control checklist. The first release of the enhancements to the existing app was provided to approximately 15% of the global journey management mobile app users and additional contractor driver users. Use of the enhanced app is monitored using a dashboard to show adoption rate and trip information data. The app allows drivers to create their own trip in the app, reducing the reliance on company supervisors to create trips for them. In under a year of deployment, by incorporating contractor drivers into the digital journey management process there has been a reduction of 828,000 phone calls and associated manual trip management processing time, replaced by the same number of application transactions. The digital journey management app continues to enable effective and safety journey management processes are maintained in remote operations and pandemic conditions, in addition significant cost savings were achieved. The following are the key innovative functions the mobile apps brings: Flexibility and Security - Provides corporate and personnel data security for all users.Innovative architecture Allows easy app access and intuitive use.Multi-Language Support Enables use in multiple languages.Interactive drag and drop- Incorporated map feature, reduces data entry.Intelligent inactivity identifier- Drivers who have not used the app within a specified time period are automatically provided a refresher of the IOGP life-saving rule video.Safety Control Check User-friendly vehicle inspection checklist for every trip. The adoption and effective use of the new enhancements to the journey management app improve journey management efficiency and ultimately driving safety performance. The app is designed using resilient digital architecture to provide the user with additional features, and an intuitive user experience of these services to reduce the potential for human error in data entry.

Customer journey management has been recently in high demand across organizations as a means of better understanding customer behavior, predicting user needs, and enhancing customer experience to achieve their business goals. Therefore, there is an urgent need for an affordable solution assisting enterprises, especially small and medium-sized enterprises (SMEs), in automatically extracting valuable customer journey insights from their existing data sources. For this reason, this paper presents an approach, called CJMA (Customer Journey Master) approach, for designing and deploying a customer journey management system. The proposed approach incorporates several journey analysis capabilities based on three process mining methods: process discovery, trace clustering, and decision mining. The proposed system was developed on top of Python’s Django web framework with four main functions: data centralizing, process modeling for all customer paths, customer journey clustering and customer decision predicting throughout journeys. The performance of the system has been evaluated based on the three criteria: execution time, accuracy and understandability of analytical findings, which produced high outcomes using the Google Merchandise Store dataset.

A customer's journey of searching for a product or service, evaluating it, purchasing it, using it, recommending it, rebuying it or rejecting it is unique in itself. Organisations always have dreamt of getting inside the customers' minds and trying to understand what's happening inside at each of these steps. This chapter explains the customer journey concept and the analysis of the various components of the customer journey. We highlight that the firms need to understand the customer journeys and the multiple touchpoints they interact with to create a worthwhile customer experience. The chapter lists out the various touchpoints, including social/external touchpoints, customer-owned touchpoints, partner-owned touchpoints and brand-owned touchpoints. We discuss three frameworks that can be used by a firm to understand design a customer journey. These frameworks include AIDA (awareness, interest, desire and action), MAI (measure, analyse and improve) and journey maps. The chapter recommends the various steps which a firm can use to create a journey map. In the end, we create a linkage between the customer journey and business transformation. The chapter builds a case for the application of customer journey management by pointing out that it is a complex phenomenon, and the firms should use a structured approach to design and manage the customer journey.

This report discusses the research done on the chosen topic, which is i-Journey: Journey Management Plan (JMP); An Interactive Content Management Plan System for managing JMP. JMP is a set of procedures for employees in an organization to adhere to if they wish to travel for business purposes. The general purpose of the JMP is to ensure the safety of staff prior to travelling based on the input given by the employee. The procedures include filling up paper-based forms, performing manual calculation of risks involved, submitting forms and getting superior approvals. Currently these procedures were conducted manually, requiring full human intervention Therefore, this project is proposed in order to automate the certain process of JMP since manual process is known to pose problems such as no data validation, incorrect calculation, missing forms and no tracking of documents. In particular, the objectives of this research is to design and develop a web-based JMP system that is interactive, has a good navigational structure with good usability.

The purpose of this article is to present the principles, application methods, contributions, and limitations of the design science research methodology (DSRM), a research strategy based on design science research (DSR). After presenting the principles of DSRM, we show how to use this method by applying it to the problem of customer journey management. We make practical recommendations for applying the method, and discuss its contributions and limitations. By presenting a method that meets the requirements of both rigor and relevance, this article contributes to the renewal of research methods used in our discipline.

The ejourney is a web-based transportation management system that enables us to review our journey management process and to challenge how we traditionally organized, tracked, and managed trips. All vehicles are being equipped with driving improvement monitors to monitor drivers’ performance and to view vehicle’s position at all times. A journey management center will monitor every trip, from departure to final destination, even if a vehicle stops or in case of emergency. An implementation in Schlumberger Central Sumatra land location is not only decreasing the number of automotive incidents, but also decreasing the total mileage driven. At the same time, it reduces risks and unnecessary trips. The location becomes the center of excellence in managing transportation. This paper shares best practices based on the program implementation, including the experiences of how the location manage local driving issues, create journey management, train drivers, install driving improvement monitors, set up journey management center and develop an organization to manage the system.